Are you aware of what can fan the fires of conflict? When (not if!) in your leadership role you deal with conflict, here are some suggestions to keep you focused on conflict resolution rather than allowing the situation to escalate out of control.

Do’s

• know your hot-buttons – hesitate before responding to comments that “raise a red flag” for you
• show empathy – everyone wants to have input, so allow that
• confront early on – don’t let conflict sit there!
• be clear and reinforce your message – people need to know where you stand
• make eye contact – this demonstrates respect for the other person
• be open-minded – this does not mean you are in agreement but that you will listen
• try to come to a working compromise – there is usually a solution that gives something to everyone
• remain impartial – this is very difficult, but will increase your fairness rating among your followers
• resist the temptation to argue – arguing very rarely solves anything
• treat others with respect – don’t belittle them or their opinions

Don’ts

• disregard others’ feelings
• contradict yourself
• give in just to avoid confrontation
• be dismissive
• fail to get all the information you need to make decisions/lead discussions
• give unsolicited advice
• get defensive

Being aware of your own frailties when conflict arises will help you lead more effectively. Resolving conflict in a team, group or organization is one of the most important things a leader is called to do. Effective leaders cannot dismiss it as unimportant or something to be left to someone else. As conflict is resolved the organization’s mission is reinstated to its rightful primary importance.